Returns policy

We want you to love what you ordered. If something is not right, this is how it works.

14 days to change your mind

You can ask to return a piece within 14 days of delivery. It must be unworn and unused, in its original condition and packaging, with all labels attached.

How to return a piece

1. Talk to us first, in the live chat or at support@pureluxury.ch, with your order number and the piece you want to return.
2. We send you the return address and the instructions. Please do not send anything back before you have received them.
3. Pack the piece carefully and keep the proof of postage and the tracking number.

Return shipping

Return shipping is paid by the customer, unless the piece is defective or we sent the wrong one.

Your refund

As soon as we have received and checked the piece, we refund its price within 14 days, to the payment method you used whenever possible.

A defective or wrong piece

If a piece arrives defective, or if it is not the one you ordered, contact us within 14 days of delivery with a few photos. We replace it or refund you in full, shipping included.

If we cannot deliver

If we cannot deliver what you paid for, for example because a piece is out of stock, we refund the full amount.

Questions

For any question about this policy, talk to us in the live chat on pureluxury.ch or write to support@pureluxury.ch.