Help
Frequently asked questions
Everything about ordering, payment, delivery and sizes. Can’t find your answer? We are one message away.
Orders
How do I place an order?
Choose your size or colour on the product page, add the piece to your bag and go to checkout. Enter your details, place the order and you are taken straight to the secure payment page.
Do I need an account?
No. You can order as a guest. An account is optional and lets you see your orders and save your addresses.
How do I know my order is confirmed?
You receive an email as soon as the order is placed, and another one once the payment is confirmed. When your parcel ships, we send you the tracking number.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Contact us in the live chat or by email with your order number and we will take care of it.
Payment
Which payment methods do you accept?
Debit and credit cards, Apple Pay and Revolut. Right after you place your order you are taken to Revolut’s secure payment page with the amount already filled in.
Do I need a Revolut account?
No. On the Revolut page you can pay by card or Apple Pay without any account.
Is the payment secure?
Yes. The payment is processed by Revolut, a licensed payment provider. We never see or store your card details.
In which currency are the prices?
All prices are in Swiss francs (CHF). If your card is in another currency, your bank converts the amount.
I closed the payment page by mistake. What now?
No problem: your order stays reserved. The payment link is in your confirmation email, or write to us and we will send it again.
Shipping & delivery
Is shipping free?
Yes. Shipping is free and tracked on every order, to every country.
How long does delivery take?
Delivery takes 14 to 21 business days. You receive the tracking number by email as soon as your parcel ships.
Do you deliver to my country?
We deliver worldwide. Enter your address at checkout; if anything is unusual about your destination, we will contact you before shipping.
Will I pay customs duties?
Depending on your country, import duties or taxes may be charged on delivery. They are set by your local customs and are not included in our prices.
Sizes & products
How do I find my size?
The sizes available right now are shown on each product page. If you are between two sizes, ask us in the live chat — we are happy to help.
My size is not listed. Can you help?
Often, yes. Use “Ask in the chat” on the product page with the size you need, and we will check availability for you.
Are the photos representative?
The photos show the product you order. Colours can look slightly different depending on your screen. Ask us if you would like more details about a piece.
Returns
Can I return an item?
Please read our returns policy for the conditions and how to start a return. If something is wrong with your order, contact us first so we can find the quickest solution.