FAQ

Simply browse our collections, select your desired items, choose your size/color, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete your payment. You'll receive an order confirmation email immediately.

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Please contact us at support@pureluxury.ch as quickly as possible if you need to make changes.

Yes! All our orders come in premium packaging. For a special gift wrapping service with a personalized message, add a note at checkout, and we'll take care of the rest.

We ship worldwide to over 100 countries. Some restrictions may apply to certain regions. Check our Shipping page for a complete list of delivery zones and estimated delivery times.

Delivery times vary by region: Europe (5-10 business days), United Kingdom (7-12 business days), Rest of World (10-20 business days). You'll receive a tracking number once your order ships.

Yes! We offer free worldwide shipping on all orders over €150. For orders under €150, a flat shipping fee applies based on your location.

Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status in your account under "My Orders".

We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags attached. Contact our support team to initiate a return.

Once we receive your returned item and confirm its condition, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.

Yes, we offer exchanges for different sizes or colors subject to availability. Contact us at support@pureluxury.ch to arrange an exchange.

We accept Visa, Mastercard, Revolut Pay, and bank transfers. All payments are processed securely.

Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing. Your card details are never stored on our servers.

Our primary currencies are EUR (€) and CHF (Fr.). You can switch currencies using the currency selector in the header.

Every item in our collection undergoes rigorous quality inspection. We source only premium materials and partner with skilled artisans to ensure exceptional craftsmanship.

Each product page includes a detailed size guide. If you're unsure about your size, contact our support team — we're happy to help you find the perfect fit.